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POSITION:  Student Account Representative - Cashier (Non-Exempt) *2 Openings

HSU JOB FAMILY CLASSIFICATION: Finance & Accounting Professional I or II

DEPARTMENT:  Business Office

SUPERVISOR TITLE:  Student & Clinical Accounts Manager/Cashier

FLSA STATUS:  Non-Exempt


LOCATION:  HSU Campus, Abilene, TX 

TARGET HIRE DATE: As Soon As Possible

HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT –Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.

CONTACT INFORMATION: Human Resources 325-670-1259 or 

SUMMARY/SCOPE: This position is responsible for assisting the Student and Clinical Accounts Manager in providing cashier duties to the campus, maintaining student accounts, administering student payment plans, overseeing collection efforts for unpaid student balances, overseeing all student loan programs, assisting in maintaining student accounts, by competently and professionally performing the duties discussed below.


ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible tasks & do not limit the assignment of related tasks.

Provide cashier window services to the campus.  These services included, but are not limited to refund checks, distribute certain payroll checks, cash request, student payments and departmental deposits.

Pull electronic bank transactions daily and receipt accordingly.

Prepare and complete the daily close process by reconciling call cash receipts to deposits.
Oversee cash receipts for significant batch donations and receipts from other department’s activities.

Receipt Deposits from the admissions software.

Manage Funds returning from BankMobile and reconcile back to the student account.

Analyze chargebacks and reconcile back to the student account. 

Manage any collection accounts with Collection Agencies.

Run Weekly Reports: Oversee all student loan programs managed by HSU (NFLP, CIOS, etc.)

NFLP: Manage the relationship with Heartland ECSI.

Prepare Exit Counseling Loan Information from ECSI website.

Reconcile ECSI report to the general ledger.

Ensure all required paperwork is obtained for loans.

Oversee collections on both former and current student accounts.

Assist with collection of current student account balances:

Insufficient Late Notices: Oversee all communications to students including 30-day letters to notify students of balances that will be sent to a collection agency if not paid in full.

Manage the relationship with the collection agencies: Run monthly reports.

Maintain and monitor student accounts placed with collection agencies.

Place delinquent accounts with collections.

Work with collection agencies to return accounts for write off.

Process credit bureau disputes on e-Oscar website.

Reconcile student account balances with collection accounts.

Work closely with other departments to ensure student account issues are resolved timely and accurately.

Ensure Proper documentation is maintained for all activities according to policy.

Work with students and families in helping them with their student account via phone, email, and face to face.

Additional duties may be assigned from time to time by the Student and Clinical Accounts Manager.  


No supervisor responsibilities, except for supervision of student workers.  

COMPETENCIES:   This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.

Interview decisions are partially based on this information.

On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.

To perform the job successfully, an individual should demonstrate the following competencies.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Order processing systems; Internet software; Contact Management systems and Accounting software. 


Bachelor’s degree in any discipline preferred, but not required.  

Work experience beyond college preferred; experience in higher education a plus.

Previous customer-service oriented work, including the ability to establish and maintain effective communication with students, parents, faculty and staff preferred.


None are required for this position at this time.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 - 25 pounds.

The job is sedentary in nature. Must be able to sit for long periods while performing office and computer operations.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.


This is a Non-Exempt, Full Time Hourly Position.  

This position requires a regular 40-hour workweek at minimum (plus occasional overtime). 

Working beyond a normal 40-hour week, including evenings and weekends, is possible during peak season and/or to meet internal deadlines.

Non-Exempt/Hourly employees who work beyond 40 hours during a single work week will be compensated at time and a half, per FLSA guidelines.

Must have and maintain a valid Class C Driver’s License and maintain a clear driving record to be insurable under the university liability policy.

Must be able to drive to complete work assignments on and off campus, as needed.  

EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.

EEO / ADA Statement:

As an Equal Opportunity Employer, HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas, and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission.  In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources.


HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.