POSITION: Student Account Representative - Cashier (Non-Exempt) *2 Openings
HSU JOB FAMILY CLASSIFICATION: Finance & Accounting Professional I or II
DEPARTMENT: Business Office
SUPERVISOR TITLE: Student & Clinical Accounts Manager/Cashier
FLSA STATUS: Non-Exempt
LOCATION: HSU Campus, Abilene, TX
TARGET HIRE DATE: As Soon As Possible
HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT –Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.
CONTACT INFORMATION: Human Resources 325-670-1259 or email@example.com
SUMMARY/SCOPE: This position is responsible for assisting the Student and
Clinical Accounts Manager in providing cashier duties to the campus,
maintaining student accounts, administering student payment plans, overseeing collection
efforts for unpaid student balances, overseeing all student loan programs,
assisting in maintaining student accounts, by competently and professionally
performing the duties discussed below.
HSU JOB FAMILY CLASSIFICATION INCLUDES THE FOLLOWING:
ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible
tasks & do not limit the assignment of related tasks.
Provide cashier window services to the
campus. These services included, but are
not limited to refund checks, distribute certain payroll checks, cash request,
student payments and departmental deposits.
Pull electronic bank transactions daily and
Prepare and complete the daily close process by
reconciling call cash receipts to deposits.
Oversee cash receipts for significant batch
donations and receipts from other department’s activities.
Receipt Deposits from the admissions software.
Manage Funds returning from BankMobile and
reconcile back to the student account.
Analyze chargebacks and reconcile back to the
Manage any collection accounts with Collection
Run Weekly Reports: Oversee all student loan
programs managed by HSU (NFLP, CIOS, etc.)
NFLP: Manage the relationship with Heartland
Prepare Exit Counseling Loan Information from
Reconcile ECSI report to the general ledger.
Ensure all required paperwork is obtained for
Oversee collections on both former and current
Assist with collection of current student
Insufficient Late Notices: Oversee all
communications to students including 30-day letters to notify students of
balances that will be sent to a collection agency if not paid in full.
Manage the relationship with the collection
agencies: Run monthly reports.
Maintain and monitor student accounts placed
with collection agencies.
Place delinquent accounts with collections.
Work with collection agencies to return
accounts for write off.
Process credit bureau disputes on e-Oscar
Reconcile student account balances with collection
Work closely with other departments to ensure
student account issues are resolved timely and accurately.
Ensure Proper documentation is maintained for
all activities according to policy.
Work with students and families in helping them
with their student account via phone, email, and face to face.
Additional duties may be assigned from time to
time by the Student and Clinical Accounts Manager.
supervisor responsibilities, except for supervision of student workers.
COMPETENCIES: This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.
Interview decisions are partially based on this information.
On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.
To perform the job successfully, an individual should demonstrate the following competencies.
Learning - Assesses own strengths and weaknesses;
seeks feedback to improve performance; pursues training and development
opportunities; strives to continuously build knowledge and skills; shares
expertise with others.
Customer Service - Manages difficult or emotional customer situations; responds promptly to
customer needs; solicits customer feedback to improve service; responds to
requests for service and assistance; meets commitments.
Change Management -
Develops workable implementation plans; communicates changes effectively;
builds commitment and overcomes resistance; prepares and supports those
affected by change; monitors transition and evaluates results.
Treats people with respect; keeps commitments; inspires the trust of others;
works with integrity and principles; upholds organizational values.
Follows instructions, responds to management direction; takes responsibility
for own actions; keeps commitments; commits to long hours of work when
necessary to reach goals.; completes tasks on time or notifies appropriate
person with an alternate plan.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):
LANGUAGE SKILLS: Ability to read,
analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to effectively present
information and respond to questions from groups of managers, clients,
customers, and the general public.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such
as probability and statistical inference, and fundamentals of plane and solid
geometry and trigonometry. Ability to apply concepts such as fractions,
percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS: To
perform this job successfully, an individual should have knowledge of Word
Processing software; Spreadsheet software; Payroll systems; Order processing
systems; Internet software; Contact Management systems and Accounting software.
Bachelor’s degree in any discipline preferred, but not
Work experience beyond college preferred;
experience in higher education a plus.
Previous customer-service oriented work, including the
ability to establish and maintain effective communication with students,
parents, faculty and staff preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
None are required for this position at this time.
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
performing the duties of this Job, the employee is regularly required to sit;
use hands to finger, handle, or feel; reach with hands and arms and talk or
hear. The employee is occasionally required to stand; walk; climb or
balance and stoop, kneel, crouch, or crawl.
employee must regularly lift and/or move up to 10 pounds and occasionally lift
and/or move up to 20 - 25 pounds.
The job is sedentary in nature. Must be able to sit for long periods while
performing office and computer operations.
The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
The noise level in the work environment is usually quiet.
This is a Non-Exempt, Full Time Hourly Position.
This position requires a
regular 40-hour workweek at minimum (plus occasional overtime).
beyond a normal 40-hour week, including evenings and weekends, is possible
during peak season and/or to meet internal deadlines.
who work beyond 40 hours during a single work week will be compensated at time
and a half, per FLSA guidelines.
Must have and maintain a valid Class C Driver’s License and
maintain a clear driving record to be insurable under the university liability
Must be able to drive to complete work assignments on and
off campus, as needed.
EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.
EEO / ADA Statement:
As an Equal Opportunity Employer, HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas, and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission. In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources.
HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.