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POSITION:  Director of Residence Life (Exempt)

HSU JOB FAMILY CLASSIFICATION: Student Services Manager II

DEPARTMENT:  Residence Life

SUPERVISOR TITLE:  Dean of Students

FLSA STATUS:  Exempt

EXEMPTION:  Administrative Exemption

LOCATION: HSU Campus, Abilene, TX 

TARGET HIRE DATE:  As Soon As Possible, July - August 2021

HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT –Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.

CONTACT INFORMATION: Human Resources 325-670-1259 or careers@hsutx.edu 

SUMMARY/SCOPE:

The Director of Residence Life is responsible for developing a robust residential program where students develop holistically in thriving communities.  Under the supervision of the Dean of Students, the successful candidate will be an innovative and collaborative leader who will be expected to guide all facets of a residence life program with just over 1200 beds in residence halls, apartments, and houses.   

HSU JOB FAMILY CLASSIFICATION INCLUDES THE FOLLOWING:

ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible tasks & do not limit the assignment of related tasks.

The Director is responsible for the entirety of Residence Life program including but not limited to: supervision, training, mentoring, evaluation and professional development for all professional staff and student staff members.  

Using student development theory, principles of student formation, and Christian ideals as foundations, the director will encourage and empower both professional and student staff as frontline workers in student development.

Coordinate weekly staff meetings, one-on-ones with staff, and all other training sessions in order to disseminate information, provide professional development, and engage departmental planning.

Ensure proper staffing in living areas for all related residence life functions including lockouts, work order requests, programming sign-ups, assignment questions, and guest registration.

Fill any staffing gaps including covering for RD duty, or managing living areas between hiring gaps.

Focus service and development efforts to keep occupancy, student satisfaction, and retention to the highest possible levels, and set progressive annual goals to improve each of these areas.

Develop and implement effective residence hall policies and programs that foster an environment conducive to learning and positive community development.

Complete departmental monthly, semester, and annual reports; staff evaluations; departmental assessment reports as assigned.

Provide occupancy projections and develop timelines for construction, custodial, and move-in dates throughout the year.

Must work in a collegial fashion and enhance key campus partnerships with other campus offices as the Director interacts frequently with many departments across campus.

Represent Residence Life on various campus committees including Orientation, Admissions programs, Homecoming/Alumni Weekends, Chapel, and other groups.

Serve as a liaison for the Residence Life Department with other administrative offices such as Admissions, Student Financial Services, Registrar, IT, Campus Police, and University Relations.

Manage the Residence Life budgets and monitor for spending by the professional and student staff in congruence with our Student Life mission.

Serve on the Student Services and Systems Team as needed

Maintain an up-to-date license agreement, housing applications, change of housing status, student handbook, and other applicable forms necessary for communication about Residence Life both off and online.

Assist in the administration of software systems including CBORD, Beacon, and Residence, and become an expert on other campus systems for security, retention, financial, and academic.

Facilitate and maintain housing lottery, housing placement, billing, room change process and maintenance of records regarding re-assignments, occupancy records, and other assigned functions.

Manage marketing materials in collaboration with marketing team to assist in student development and enrollment efforts.

The Director will oversee the development, planning, implementation, budgeting, and evaluation of all programmatic efforts in the residential living spaces.

Serve on the Care Team.

Work collaboratively with the Director of Campus Operations to ensure all housing needs are met.

Assist the Vice President for Student Life with the management of an annual $100,000 furniture and building aesthetics fund.

Ensure that safety and security procedures are established and maintained.

Cultivate a comprehensive student conduct, care, and crisis program that supports and enforces university policies, procedures, and regulations through effective staff and student training, development of restorative practices, and accurate record keeping at every level.

Provide supervision for residential student care and conduct utilizing Beacon and serve as a student care and conduct officer by preparing, documenting, and implementing care as well as disciplinary procedures at first and second tier levels.

Provide leadership during crises in residential living areas and guide staff through the successful implementation of the Residence Life and Hardin-Simmons crisis protocol.

Assist the Dean of Students with the coordination of policies and practices of the resident conduct system.

Manage 24-hour crisis intervention and emergency procedures coverage for Residence Life and respond to and address residential life emergencies.

Investigate and adjudicate student conduct cases in a timely and effective manner.

Develop and revise judicial procedures.

The Director provides leadership for the planning, direction, and assessment of all student development aspects of the Office of Residence Life. 

Provide occupancy, outcomes, programming and violation reports on a weekly basis.

Create departmental goals, coordinate assessment efforts and teach student learning outcomes.

Perform other special tasks, projects and duties as assigned by the Vice President of Student Life.

SUPERVISORY RESPONSIBILITIES:

Supervises Residence Directors. 

COMPETENCIES:   This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.

Interview decisions are partially based on this information.

On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.

To perform the job successfully, an individual should demonstrate the following competencies.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.

Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Project Management software; and ability to learn university specific software programs.

EDUCATION/EXPERIENCE:

Bachelor’s Degree required. Master’s Degree preferred.

Previous customer-service oriented work, including the ability to establish and maintain effective relationships with students, parents, alumni, faculty and/or staff

CERTIFICATES, LICENSES, REGISTRATIONS:

None are required for this position at this time.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods while performing office and computer operations.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Occasionally will be required to stand; stoop and/or kneel.

The job is sedentary in nature; however, the employee must frequently lift up to 10 – 25 pounds and occasionally lift and/or move up to 50 - 100 pounds. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position may occasionally be exposed to wet or humid conditions (non-weather), fumes or airborne particles along with occasional outdoor weather conditions.

ADDITIONAL INFORMATION:

This is an Exempt, Full Time Position.  Working beyond a normal 40-hour week is a definite including occasional nights and weekends.

Must have and maintain a valid Class C Driver’s License and maintain a clear driving record to be insurable under the university liability policy.

Must be able to drive to complete work assignments on and off campus, as needed.

Occasional travel and irregular hours are required at times.

EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.

EEO / ADA Statement:

As an Equal Opportunity Employer, HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas, and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission.  In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources.

BACKGROUND SCREEN:

HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.