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POSITION:  Student Success Specialist (Non-Exempt)

HSU JOB FAMILY CLASSIFICATION: Student Services Professional I

DEPARTMENT:  Student Life

SUPERVISOR TITLE:  Associate Dean of Students

FLSA STATUS:  Non-Exempt


LOCATION: HSU Campus, Abilene, TX 

TARGET HIRE DATE: As Soon As Possible

HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT –Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.

CONTACT INFORMATION: Human Resources 325-670-1259 or 


The Student Success Specialist enhances students’ success by facilitating opportunities to educate and empower students to utilize the campus resources available for their student success. The Student Success Specialist works under the supervision of the Associate Dean for Student Success and in the division of Student Life.   


ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible tasks & do not limit the assignment of related tasks.

Communicate daily with students through face-to-face meetings, phone calls, texts, email, and social media.

Record and track student interactions and interventions via Beacon (early alert software).

Student retention management of incoming and returning students (graduate and undergraduate).

Provide a trusting environment where students can share their thoughts, aspirations, concerns, and interests.

Provide individual and group meetings with current students (first-year and returning).

Connect students to campus and community resources and monitor follow-through.

Find resources and assistance for students in need to support their academic career at HSU.

Works collaboratively with other college departments to facilitate student success and utilization of academic support services.

Utilize Beacon (early alert software) data to develop and conduct innovative and effective programs/events.

Assist with retention activities and initiatives (Fresh Fests, FY Celebration, Sophomore Ring event, etc.).

Develop, plan, and implement innovative and effective programs/events for first-year and returning student cohorts.

Coordinate holistic student programming to build community and lifelong relationships through appropriate social and educational initiatives.

Develop a staff advocate program to link Beacon referrals to First-Year Seminar course teams.

Assist the Career Services office with various events.

Work with campus faculty and staff in ways to educate students about campus and community resources.

Make presentations to FYSM classes and departments for the purpose of educating students about available campus resources.

Represent the Office of Student Success to the university and its constituents.

Represent the department and speak at various campus events as needed (Cowboy Fridays, Cowboy Connect, Stampede, etc.).
Work with Media Relations Coordinator to maintain Student Success presence on social media platforms (Facebook, LinkedIn, Twitter).


No supervisor responsibilities, except for supervision of student workers. 

COMPETENCIES:   This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.

Interview decisions are partially based on this information.

On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.

To perform the job successfully, an individual should demonstrate the following competencies.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; and Internet software.


Bachelor’s degree required.

Previous customer-service oriented work, including the ability to establish and maintain effective relationships with students, parents, alumni, faculty and/or staff.


None are required for this position at this time.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods while performing office and computer operations.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Occasionally will be required to stand; stoop and/or kneel.

The job is sedentary in nature; however, the employee must occasionally lift and/or move up to 25 pounds. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.


This is a Non-Exempt, Full Time Hourly Position.  

A regular 40-hour workweek is required at minimum (plus occasional overtime)

All hours worked beyond 40 hours in a single work week will be compensated at time and a half, per FSLA guidelines.

Must have and maintain a valid Class C Driver’s License and maintain a clear driving record to be insurable under the university liability policy.

Must be able to drive to complete work assignments on and off campus, as needed.

Occasional travel and irregular hours are required at times.

EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.

EEO / ADA Statement:

As an Equal Opportunity Employer, HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas, and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission.  In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources.


HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.