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POSITION:  Coordinator of Academic Support Services & Test Proctor (Non-Exempt)

HSU JOB FAMILY CLASSIFICATION: Student Services Professional I

DEPARTMENT:  Academic Advising

SUPERVISOR TITLE:  Director of Undergraduate Advising and Disability Services

FLSA STATUS:  Non-Exempt


LOCATION: HSU Campus, Abilene, TX

TARGET HIRE DATE: As Soon As Possible

HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT – Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.

CONTACT INFORMATION: Human Resources 325-670-1259 or 


The Coordinator is the primary contact for the Test Proctoring services. The Coordinator administers tests to students receiving accommodations, maintains the Testing Room schedule, proctors exams, and administers various tests such as CLEP, Residual ACT and HSU's Math Placement Exam.


ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible tasks & do not limit the assignment of related tasks.

Oversees all the daily operation of Testing Center and Tutorial Services.

Manage hours of operations to meet customer needs.

Provides excellent customer service to students, faculty, staff, and visitors seeking information about testing and tutoring services.

Works with the Director of Undergraduate Advising and Disability Services to develop and update services, policies, and procedures in response to changing demands.

Schedules and publicizes services, communicates program policies/procedures to campus constituents.

Proctors the residual ACT, CLEP and Math Placement Exam.

Maintains security of tests and testing materials by routinely inventorying materials, reviewing procedures for security, ensuring secure storage, and returning all test booklets and related materials to appropriate testing companies.

Maintains Testing Center statistics, prepares monthly and annual reports, and makes recommendations to the Director concerning staffing and programming implications.

Collect and assess data on tutoring usage and efficacy; write reports analyzing usage trends.

Provides special proctor services for other departments, outside certification agencies or other colleges and universities.

Works with the members of the Academic Advising Center in counseling undecided students.

Performs all other related duties as assigned.


No supervisor responsibilities, except for supervision of student workers.

COMPETENCIES:   This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.

Interview decisions are partially based on this information.

On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.

To perform the job successfully, an individual should demonstrate the following competencies.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Applicants selected for an interview will be asked to give a 10-minute presentation. The presentation topic will be assigned prior to interview.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.


Bachelor’s degree required in human services, counseling, or related field. Master’s degree preferred.

Two years of experience in working as a counselor, academic advisor, or mentor in higher education setting preferred.

Must be enthusiastic about working in a team -oriented environment.

Must have the ability to be self-motivated as demonstrated in previous work experience.

Must have superb organizational skills with attention to detail; skilled in keeping accurate records and ability to prepare detailed reports as demonstrated in previous work experience.

Must have knowledge of placement, assessment, and standardized testing tools, per prior work experience.

Must have strong communication skills: ability to express ideas and concepts professionally to faculty, staff and students with tact and diplomacy as demonstrated in the 10-minute presentation as part of the interview process for this position.

Must be able to maintain confidentially of testing materials and results as required by FERPA, etc.


None are required for this position at this time.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. 

The employee is frequently required to use hands to finger, handle, or feel.  The employee is occasionally required to walk.

The employee must occasionally lift and/or move up to 10 pounds. 

The job is sedentary in nature. Must be able to sit for extended periods of time.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.


This is a Non-Exempt, Full Time Hourly Position.  

A regular 40-hour workweek is required at minimum plus occasional overtime (or irregular hours) on evenings and/or weekends for testing/advising as needed.

All hours worked beyond 40 hours in a single work week will be compensated at time and a half, per FSLA guidelines.

Must have and maintain a valid Class C Driver’s License and maintain a clear driving record to be insurable under the university liability policy.

Must be able to drive to complete work assignments on and off campus, as needed.

Additional travel may be required on occasion for training and/or workshops.

EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.

EEO / ADA Statement:

As an Equal Opportunity Employer, HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas, and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission.  In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources.


HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.