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POSITION:  Financial Aid Counselor (Non-Exempt)

HSU JOB FAMILY CLASSIFICATION: Finance & Accounting Professional I

DEPARTMENT:  Financial Aid

SUPERVISOR TITLE:  Director of Financial Aid

FLSA STATUS:  Non-Exempt


LOCATION:  Abilene

TARGET HIRE DATE:  2/15/2021

HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT –Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.

CONTACT INFORMATION: Human Resources 325-670-1259 or 


The Financial Aid Office is dedicated to assisting students by counseling and guiding them in their decisions about funding their education at Hardin-Simmons University. The Financial Aid team is responsible for helping students meet their goals, being good stewards of university funds, and maintaining compliance for federal student aid programs and institutional policy.



Assist students by phone, email, and face-to-face or electronic/virtual meetings.

Interact with other Financial Aid staff, faculty, and other departments to serve students and maintain compliance for financial aid programs.

Exhibit a high level of commitment to the Christian faith consistent with the mission and heritage of the university.

Become proficient in Financial Aid software (Ellucian Colleague system).

Ensure confidentiality concerning personal records and other private information.

Develop and maintain current knowledge of financial aid programs and eligibility requirements.
Participate in webinars and self-instructed trainings.

Establish consistency with assigned daily, weekly, and monthly work while managing tasks both independently and collaboratively.  

Maintain regular and punctual attendance.

Other duties as assigned by the Director of Financial Aid.


There are no supervisor responsibilities.

COMPETENCIES: This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.

Interview decisions are partially based on this information.

On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.

To perform the job successfully, an individual should demonstrate the following competencies.

Communication - Candidates must be able to clearly comprehend and express concepts orally and in writing and must be able to communicate to internal clients and colleagues respectively.  Effective communication skills will be required.  

Organization - Candidates must have the ability to plan and organize a variety of functions and projects simultaneously with little supervision.  Strong attention to detail, self-starter, and ability to meet firm deadlines, and a strong sense of organization are extremely important.  

Customer Service - A positive, team-oriented attitude and a strong work ethic are required.  Candidates must have the ability to establish and maintain effective relationships while sustaining excellent customer service.  Preference for this position will be given to self-motivated and assertive individuals with a demonstrated capacity for handling a fast-paced and demanding work environment.  Experience in dealing with sensitive and/or highly confidential information is preferred.

Computer Skills – Candidates must have superior computer skills.  Familiarity with financial aid database systems, especially Ellucian Colleague is preferred. Ability to use Microsoft programs such as Word and Excel is vital.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Order processing systems; Internet software; Database software and Contact Management systems.


Bachelor’s Degree in any discipline preferred, but not required.
Work experience beyond college preferred; experience in higher education a plus


None are required for this position at this time.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 - 25 pounds.

The job is sedentary in nature. Must be able to sit for long periods while performing office and computer operations.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.


The Financial Aid Counselor is a Non-Exempt/Hourly position.

This position requires a regular 40-hour workweek at minimum (plus occasional overtime). 

Working beyond a normal 40-hour week, including evenings and weekends, is possible during peak season and/or to meet internal deadlines.

Non-Exempt/Hourly employees who work beyond 40 hours during a single work week will be compensated at time and a half, per FLSA guidelines.

Infrequent travel may be required on occasion in order to attend training workshops.

Must have an maintain a valid Class C Driver’s License and maintain a clear driving record to be insurable under the university liability policy.

Must be able to drive to complete work assignments on and off campus, as needed.

EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.

EEO / ADA Statement:

As an Equal Opportunity Employer, HSU complies with all applicable anti-discrimination laws including those prohibiting discrimination on the basis of age, sex, pregnancy, race, color, national origin, disability, genetic information and military service. HSU is a private university affiliated with the Baptist General Convention of Texas, and may lawfully consider an applicant’s religion as a selection criterion. HSU is committed to hiring faculty and staff who share an active Christian faith and fully support HSU’s mission.  In accordance with the Americans with Disabilities Act (ADA), HSU provides reasonable accommodation to qualified applicants and employees with disabilities unless the accommodation would impose an undue hardship on the organization or would change the essential functions of the job. Requests for reasonable accommodation should be directed to Human Resources.


HSU does not discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law. HSU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Hardin-Simmons University conducts background checks. Depending on the position applicants may also be required to consent to a credit check as part of the background check process. As a non-profit institution of higher education committed to Christian faith and values, the University exercises its rights under state and federal law to use religion as a factor in making employment decisions.