Work with Director of Residence Life to manage living area budgets and University
credit cards for the
assigned living area appropriately.
Communicate effectively with residents, parents, staff, and faculty both verbally and in writing.
Establish and maintain communication with Maintenance, Custodial Staff and other campus offices to ensure the
living area is well maintained and secure for the wellbeing of all residents and guests.
Communicate and assist Residence Life with timely coordination of housing assignments,
room consolidations, room
changes, check-in/out processes and damage billing.
Conduct fire drills once per semester in assigned living area.
Conduct regular building tours with Maintenance, Police, and Residence Life staff
as needed to ensure the safety and security of residents.
Walk through assigned living areas each workday to be aware of general conditions and to
personally build community.
Coordinate and schedule use of common spaces and building equipment.
Serve on rotating on-call duty coverage with other Residence Life staff,
weekends and holidays.
Serve as the emergency building administrator for assigned living area.
Oversee nightly duty and coverage of the living area by student staff and others.
Keep the Residence Life leadership team apprised of current and/or potential
problems involving residents, parents, guests, etc.
Attend and actively participate in weekly individual and Residence Life staff team
Assist in the supervision of the residential component of university summer camps,
conferences, recreation, and summer resident housing, including all recruitment,
selection, and hiring of summer personnel and budgeting for
programs and services.
Assist in leading staff and student teams in the successful implementation of a
comprehensive camp and conference
program, from prior planning to post
evaluation including providing outstanding customer service, a safe facility,
staff, and accurate administrative records.
Assist as daily contact person to assigned camp and conference groups, provide
university response for
emergencies during camps and conferences, and
ensure the completion of all maintenance workorders and damage
to groups at the conclusion of each summer camp.
Staff Selection, Training, & Supervision
Provide direction to the student staff in communicating, interpreting, and administering Residence Life and University
policies and procedures.
Provide opportunities, training experiences, and onetoone contacts that identify and
help resolve individual problems and conflicts.
Recruit, select, train, supervise, and encourage Resident Assistant (RA) and
Assistant Residence Director (ARD) staff.
Conduct weekly staff meetings to disseminate information, provide training experiences,
foster personal and
professional growth, and develop a sense of team cohesion
Provide guidance, support, and information needed for RAs to fulfill their responsibilities ina timely manner; meeting oneonone, maintaining regular contact, and open
communication with each RA.
Create and facilitate ongoing student, professional, and leadership staff development
Review each RA’s progress toward goals; provide support, guidance, and redefinition of
Model a Christian lifestyle and professional standards to staff and residents.
Encourage awareness of student organizations across campus, development of student
leaders, and participation in campus traditions.
Demonstrate a strong commitment to establishing relationships with residents, student leaders, and other staff,
maintaining a level of visibility with each group; develop and implement strategies for
intentional interaction with
every student in assigned living area each semester.
Student Care and Conduct
Proactively interact with students to help in their success at HSU and collaborate to assist
in contacting students for
follow up in areas such as early alerts, registration,
housing reapplication, and other efforts as needed.
Serve as a primary personal resource for staff and students in dealing with specific residence hall concerns, including
roommate conflicts, interpersonal conflicts
and other developmental issues.
Provide care and support for residents in areas of concern, including, but not limited to,
medical, relational, familial,
financial, and vocational challenges.
Communicate and employ Residence Life policies, procedures, and emergency protocol.
students who are violating community standards.
Encourage students to demonstrate responsible and ethical behavior in their communities.
Serve as a conduct
officer; adjudicate and manage all low-level violations of the Student
Handbook in assigned living area.
Residential Curriculum & Learning Outcomes
Learn and actively teach the five Residence Life Learning Outcomes.
Assist paraprofessional staff in the planning and implementation of a comprehensive residential curriculum, including
floor, all hall and department programming.
Identify the needs of the area, establish goals for communities, and design effective intentional interactions and
Direct and coordinate activities to develop an environment where resident needs are effectively
Promote departmental goals and priorities to campus partners, ensure an accurate
account of all programmatic
efforts in living area on a weekly basis, and
assist to curate the Residence Life story. (Weekly, monthly, semester and
Assist with assessment efforts for the department, identify and implement programmatic
growth plans based on
assessment, and maintain assessment records.
Work with area staff to develop an environment conducive to students'
Live-in an assigned campus apartment to supervise a community of students
and fulfill the responsibilities of the position.
Demonstrate support for the philosophy of the HSU Student Life Division, Residence Life, and the
HSU guidelines in the University Personnel & Safety Handbooks and
Comply with all policies including outside agencies and regulations, including but not
limited to: Title IX, Department
of Education, Clery Act, FERPA, EEOC, the
Department of Labor and the Department of Justice.
Serve on appropriate student development committees as needed.
Pursue continuing education and knowledge of current trends in Student Affairs.
Attend, and when opportunities arise, present for, professional organizations,
conferences, and workshops for
professional development as approved by supervisor.
Complete special projects and all other duties as requested.
Directly supervises multiple student workers, including
Resident Assistants and Assistant Resident Directors. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training student employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining student employees; addressing complaints and resolving problems.
COMPETENCIES: This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.
Interview decisions are partially based on this information.
On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.
To perform the job successfully, an individual should demonstrate the following competencies.
Solving - Identifies and resolves problems
in a timely manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving situations; uses
reason even when dealing with emotional topics.
Service - Manages difficult or emotional
customer situations; responds promptly to customer needs; solicits customer
feedback to improve service ; responds to requests for service and assistance;
Leadership - Fosters team cooperation;
defines team roles and responsibilities; supports group problem solving;
ensures progress toward goals; acknowledges team accomplishments.
Resolution - Encourages open communications;
confronts difficult situations; maintains objectivity; keeps emotions under
control; uses negotiation skills to resolve conflicts.
Adaptability - Adapts to changes in the work environment; manages competing
demands; changes approach or method to best fit the situation; able to deal
with frequent change, delays, or unexpected events.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):
SKILLS: Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine
reports and correspondence. Ability to
speak effectively before groups of customers or employees of organization.
SKILLS: Ability to add and subtract two-digit numbers
and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and
weight measurement, volume, and distance.
ABILITY: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations.
SKILLS: To perform this job successfully, an individual should have
knowledge of Word Processing software; Spreadsheet software; Project Management
software; Payroll systems; Order processing systems; Human Resource systems and
Contact Management systems.
degree from four-year college or university; or one to two years related
experience and/or training; or equivalent combination of education and
Master’s degree in higher education administration, student development, counseling,
human services, or a related field preferred.
Two or more years of full time experience in Residence Life or Student Affairs
Two or more years’ experience supervising, mentoring, and motivating a diverse student
staff team preferred.
Two or more years’ experience in coordinating paraprofessional staff training and development
Experience engaging student crisis and at-risk student needs
Demonstrated collaborative work with faculty to create a seamless environment that encompasses students’ academic and co-curricular experiences
Demonstrated involvement in professional associations in the field of Higher Education Student Affairs preferred.
Proficiency with data management and housing/conduct software packages
CERTIFICATES, LICENSES, REGISTRATIONS:
None are required for this position at this time.
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
While performing the duties of this Job, the
employee is occasionally required to stand; walk; sit; use hands to finger,
handle, or feel; reach with hands and arms; climb or balance; stoop, kneel,
crouch, or crawl and talk or hear. The employee must occasionally lift and/or
move up to 50 pounds as well as climb multiple flights of stairs.
The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
While performing the duties of this Job, the
employee is occasionally exposed to wet and/or humid conditions; moving
mechanical parts and outside weather conditions. The noise level in the work
environment is usually moderate.
A minimum of a
40-hour work week is expected; weekly schedule may vary each week and hours are regularly scheduled to include
nights and weekends.
Work beyond a
40-hour week is occasionally required as needed for on-call, etc.
Must have an
maintain a valid Class C Driver’s License and maintain a clear driving record
to be insurable under the university liability policy.
Must be able to
drive to complete work assignments on and off campus, as needed.
EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.