Supervise, hire, support, train, and evaluate all financial
aid staff.
Develop and implement plans and objectives regarding title
IV, institutional aid, and student service.
Responsible for all access/user accounts for FSA websites
(COD, NSLDS, FAAAccess)
Present financial aid presentations during preview events
Ensure compliance within all aid programs (federal, state,
and institutional)
Process professional judgement appeals (EFC/SAI, COA, and
Dependency).
Manage academic scholarship adjustments when requested by
Admission/Recruiting.
Complete SAP evaluations at the end of each term.
Process SAP appeals.
Review R2T4 files monthly.
Update degree audit process for each payment period
(November and April).
Edit financial aid pages on the website as needed.
Sign off on all check requests.
Attend meetings as needed (ES Director’s, Care Team,
Student Services & Systems Team, Staff Senate, Student Financial Services,
RNL).
Approve or deny Financial Aid appeals (financial and
academic).
Facilitate Colleague processes changes as needed and
complete system setups each year.
Analyze and create reports to administration as requested
(BOT, BOD, weekly FA reports).
Review monthly reconciliations (Pell, direct loan, work
study, private loans, TEG, and SEOG).
Serve HSU as the project manager for annual Uniform
Guidance audit.
Submit and/or oversee external reports (FAD, FISAP, NCAA,
etc.).
Set up net price calculator annually.
Oversee all state and federal/state/institutional
budgets/allocations.
Oversee all Financial Aid Office mass communication to
students (monthly comm flow).
Organize all Financial Aid Office events.
Manage the Tuition Exchange and Christlieb programs.
Oversee the HSU Financial Literacy Program.
SUPERVISORY RESPONSIBILITIES:
Supervise (4-5) Full Time Staff in addition to student workers.
COMPETENCIES: This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.
Interview decisions are partially based on this information.
On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.
To perform the job successfully, an individual should demonstrate the following competencies.
Job Knowledge - Competent in required
job skills and knowledge; exhibits ability to learn and apply new skills; keeps
abreast of current developments; requires minimal supervision; displays
understanding of how job relates to others; uses resources effectively.
Teamwork - Balances team
and individual responsibilities; exhibits objectivity and openness to others'
views; gives and welcomes feedback; contributes to building a positive team
spirit; puts success of team above own interests; able to build morale and
group commitments to goals and objectives; supports everyone's efforts to
succeed.
Quality Management - Looks for ways to improve and promote quality;
demonstrates accuracy and thoroughness.
Organizational
Support - Follows
policies and procedures; completes administrative tasks correctly and on time;
supports organization's goals and values; benefits organization through outside
activities; supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities;
uses time efficiently; plans for additional resources; sets goals and
objectives; organizes or schedules other people and their tasks; develops
realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks
for ways to improve and promote quality; applies feedback to improve
performance; monitors own work to ensure quality.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):
LANGUAGE SKILLS: Ability to read,
analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to effectively present
information and respond to questions from groups of managers, clients,
customers, and the general public.
MATHEMATICAL SKILLS: Ability to add,
subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and
to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common
sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete
variables in standardized situations.
COMPUTER SKILLS: To perform this job successfully, an individual
should have knowledge of Word Processing software; Spreadsheet
software; Order processing systems; Internet software. Database
software experience preferred.
EDUCATION/EXPERIENCE:
Bachelor’s degree required; master’s degree preferred.
At least 5 years of experience in a Financial Aid Office
preferred.
Skills in student database management system preferred
(Colleague/Ellucian experience preferred).
Evidence of maturity in interpersonal relationships
especially in conflict management, exceptional customer service commitment, and
professionalism required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None are required for this position at this time.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit; use hands to finger, handle, or feel; reach with hands and
arms and talk or hear. The employee is occasionally required to stand;
walk; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds and
occasionally lift and/or move up to 20 - 25 pounds.
The job is sedentary in nature. Must be able to sit for long periods while
performing office and computer operations. However, there are several events
which require walking and standing for long periods of time (i.e. graduation).
Ability
to adjust focus from distance when greeting customers to long periods of time
focused on a computer screen.
WORK ENVIRONMENT:
The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
The noise level in the work
environment is usually quiet.
ADDITIONAL INFORMATION:
A minimum of a 40-hour work week is expected. Irregular hours and
evening and weekend work and/or assignments beyond a 40-hour week is required
during peak season and/or to meet project or internal deadlines is required.
Infrequent travel may be required on occasion in order to attend
professional meetings and training workshops.
Must have and
maintain a valid Class C Driver’s License and maintain a clear driving record
to be insurable under the university liability policy.
Must be able to drive to complete work
assignments on and off campus, as needed.
EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.