Administration:
Work
with the Director of Residence Life to manage living area budgets and
University credit cards for the assigned living area appropriately.
Communicate
effectively with residents, parents, staff, and faculty both verbally and in
writing.
Establish
and maintain communication with Maintenance, Custodial Staff, and other campus
offices to ensure the living area is well maintained and secure for the well
being of all residents and guests.
Communicate
and assist Residence Life with timely coordination of housing assignments, room
consolidations, room changes, check-in/out processes, and damage billing.
Conduct
fire drills once per semester in assigned living areas.
Conduct
regular building tours with Maintenance, Police, and Residence Life staff as
needed to ensure the safety and security of residents.
Walk
through assigned living areas each workday to be aware of general conditions
and to personally build community.
Coordinate
and schedule use of common spaces and building equipment.
Serve
on rotating on-call duty coverage with other Residence Life staff, including
weekends and holidays.
Serve
as the emergency building administrator for assigned living areas.
Oversee
nightly duty and coverage of the living areas by student staff and others.
Keep
the Residence Life leadership team apprised of current and/or potential
problems involving residents, parents, guests, etc.
Attend
and actively participate in weekly individual and Residence Life staff team
meetings.
Assist
in the supervision of the residential component of university summer camps, conferences,
recreation, and summer resident housing, including all recruitment, selection,
and hiring of summer personnel and budgeting for programs and services.
Assist
in leading staff and student teams in the successful implementation of a
comprehensive camp and conference program, from prior planning to post
evaluation including providing outside customer service, a safe facility,
trained staff, and accurate administrative records.
Assist
as daily contact person to assigned camp and conferences groups, provide
university response for emergencies during camps and conferences, and ensure
the completion of all maintenance work orders and damage charges to groups at
the conclusion of each summer camp.
Staff
Selection, Training, and Supervision:
Provide
direction to the student staff in communicating, interpreting, and
administering Residence Life and University policies and procedures.
Provide
opportunities, training experiences, and one-to-one contacts that identify and
help resolve individual problems and conflicts.
Recruit,
select, train, supervise, and courage Resident Assistant (RA) and Assistant
Residence Director (ARD) staff.
Conduct
weekly staff meetings to disseminate information, provide training experiences,
foster personal and professional growth, and develop a sense of team cohesion
and vision.
Provide
guidance, support, and information needed for Ras to fulfill their
responsibilities in a timely manner, meeting one-on-one, maintaining regular
contact, and open communication with each RA.
Create
and facilitate ongoing student, professional, and leadership staff development
opportunities.
Review
each RA’s progress toward goals; provide support, guidance, and redefinition of
those goals.
Community
Development:
Model
a Christian lifestyle and professional standards to staff and residents.
Encourage
awareness of student organizations across campus, development of student
leaders, and participation in campus traditions.
Demonstrate
a strong commitment to establishing relationships with residents, student
leaders, and other staff, maintaining a level of visibility with each group;
develop and implement strategies for intentional interaction with every student
in assigned living area each semester.
Student
Care and Conduct:
Proactively
interact with students to help in their success at HSU and collaborate to
assist in contacting students for follow-up in areas such as early alerts,
registration, housing reapplication, and other efforts as needed.
Serve
as a primary personal resource for staff and students in dealing with specific
residence hall concerns, including roommate conflicts, interpersonal conflicts,
and other developmental issues.
Provide
care and support for residents in areas of concern, including, but not limited
to, medical, relational, familial, financial, and vocational challenges.
Communicate
and employ Residence Life policies, procedures, and emergency protocol.
Appropriately
confront students who are violating community standards.
Encourage
students to demonstrate responsible and ethical behavior in their communities.
Serve
as a conduct officer; adjudicate and manage all low-level violations of the
Student Handbook in assigned living areas.
Residential
Curriculum & Learning Outcomes:
Learn
and actively teach the five Residence Life Learning Outcomes.
Assist
paraprofessional staff in the planning and implementation of a comprehensive
residential curriculum, including floor, all hall, and department programming.
Identify
the needs of the area, establish goals for communities, and design effective
intentional interactions and programming.
Direct
and coordinate activities to develop an environment where resident needs are
effectively addressed.
Promote
departmental goals and priorities to campus partners, ensure an accurate
account of all programmatic effects in living area on a weekly basis, and
assist to curate the Residence Life story. (Weekly, monthly, semester, and
annual reports.)
Assist
with assessment efforts for the department, identify and implement programmatic
growth plans based on assessment, and maintain assessment records.
Work
with area staff to develop an environment conducive to students’ learning.
Other
live-in assigned campus apartment to supervise a community of students and
fulfill the responsibilities of the position.
Demonstrate
support for the philosophy of the HSU Student Life Division, Residence Life,
and the HSU guidelines in the University Personnel & Safety Handbooks and
departmental policies.
Comply
with all policies including outside agencies and regulations, including but not
limited to: Title IX, Department of Education, Clery Act, FERPA, EEOC, the
Department of Labor and the Department of Justice.
Serve
on appropriate student development committees as needed.
Pursue
continuing education and knowledge of current trends in Student Affairs.
Attend,
and when opportunities arise, present for professional organizations,
conferences, and workshops for professional development as approved by
supervisor.
Complete
special projects and all other duties as requested.
SUPERVISORY RESPONSIBILITIES:
Directly
supervises multiple student workers, including Resident Assistants and
Assistant Resident Directors. Carries out supervisory responsibilities in
accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training student employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining student employees; addressing complaints and resolving problems.
COMPETENCIES: This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.
Interview decisions are partially based on this information.
On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.
To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving – Identifies
and resolves problems in a timely manner; gathers and analyzes information
skillfully; develops alternative solutions; works well in group problem solving
solutions; uses reason even when dealing with emotional topics.
Customer
Service – Manages difficult
or emotional customer situations; responds promptly to customer needs; solicits
customer feedback to improve service; responds to requests for service and
assistance; meets commitments.
Team Leadership – Fosters
team cooperation; defines team roles and responsibilities; supports group problem-solving;
ensures progress toward goals; acknowledges team accomplishments.
Conflict Resolution – Encourages open
communications; confronts difficult situations; maintains objectivity; keeps
emotions under control; uses negotiation skills to resolve conflicts.
Adaptability – Adapts
to changes in the work environment; manages competing demands; changes approach
or method to best fit the situation; able to deal with frequent change, delay,
or unexpected events.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Ability to write
routine reports and correspondence. Ability to speak effectively before groups
of customers or employees of an organization.
MATHEMATICAL SKILLS: Ability to add and
subtract two-digit numbers and to multiply and divide by 10’s and 100’s.
Ability to perform these operations using units of American money and weight
measurement, volume, and distance.
REASONING ABILITY: Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability to deal with
problems involving several concrete variables in standardized situations.
COMPUTER SKILLS: To perform this job successfully,
an individual should have knowledge of Word Processing software; Spreadsheet
software; Project Management software; Payroll systems; Order processing
systems; Internet software and Human Resource systems.
EDUCATION/EXPERIENCE:
A Bachelor’s degree from an accredited institution
is required.
Master’s degree in higher education administration, student
development, counseling, human services, or a related field preferred.
Two or more years of full-time experience in Residence Life
or Student Affairs preferred.
Two or more years’ experience supervising, mentoring, and
motivating a diverse student staff team preferred.
Two or more years’ experience in coordinating paraprofessional
staff training and development for students preferred.
Experience engaging student crisis and at-risk student needs
preferred.
Demonstrated collaborative work with faculty to create a
seamless environment that encompasses students’ academic and co-curricular
experiences preferred.
Demonstrated involvement in professional associations in the
field of Higher Education Student Affairs preferred.
Proficiency with data management and housing/conduct
software packages preferred.
Excellent communication and interpersonal skills, ability to
relate effectively with students and communicate professionally is required.
The above requirements will be validated through the written
competencies provided by the applicant in addition to the interview process and
reference checks regarding past employment experience, etc.
CERTIFICATES, LICENSES, REGISTRATIONS:
None are required for this position at this time.
PHYSICAL REQUIREMENTS:
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
While performing the duties of this job, the employee is regularly
required to sit and talk or hear.
The employee is occasionally required to
stand, walk, use hands to finger, handle, or feel and reach with hands and
arms.
The employee must occasionally lift and/or move up to 50 pounds as
well as climb multiple flights of stairs.
WORK ENVIRONMENT:
The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
While performing the duties of this job, the employee is
occasionally exposed to wet and/or humid conditions, moving mechanical parts
and outside weather conditions.
The noise level in the work environment is usually moderate.
ADDITIONAL INFORMATION:
This is a Non-Exempt, Full-Time Staff Position. A
minimum of a 40-hour work week is expected; weekly schedule may vary
each week. Candidate must be able to work non-traditional hours, including
nights and weekends depending on the time of year.
Work beyond a normal 40-hour week is occasionally required
as needed for on-call, etc.
All hours worked beyond 40 hours in a single work
week will be compensated at time and a half, per FLSA guidelines.
Must have and maintain a valid Class C Driver’s
License and maintain a clear driving record to be insurable under the
university liability policy.
Must be able to drive to complete work assignments on
and off campus, as needed.
Some travel may be required on occasion in order to attend
off-campus events and/or training when necessary.
EMPLOYEE BENEFITS: For more information concerning benefits offered to HSU employees, see the HSU Benefits Summary on the HSU website.